What should I do if my order is damaged when it arrives?
If your order is damaged, we apologize for the inconvenience. Please e-mail Customer Service at email@example.com and include your contact information. You may also call us at (702) 630-8575 to reorder new merchandise or to be reimbursed.
What is your return policy?
Returns are easy at Skull Pirate, simply return your purchase within 30 days of your purchase date.
Instructions for On-line Returns
Please follow the instructions below when packing and sending your product for return. It’s important to note that the instructions below must be followed in order to allow us the opportunity to process your return.
1. Send the item in its original packaging. Items must have all tags and must be in new, un-worn/un-used condition.
Outfits & Sets
1. Items purchased as part of an outfit or set must be returned as a group. The individual items that make up the set cannot be returned individually.
2. Pack the item carefully so that it will not be damaged during the shipping process. No credit will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals (i.e., any product not in “like new” condition).
3. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please request delivery confirmation. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
5. All returns should be sent PRE-PAID to the following address:
- Skull Pirate
- P.O. Box 97032
- Las Vegas, Nevada 89193-7032
Please take care in returning your items. Any item received outside of our return policy will be returned without a full refund.
Damaged or Defective Products
To return a damaged or defective item, please contact our customer service team by e-mail at firstname.lastname@example.org. Our customer service team will provide you with a prepaid return label and shipping instructions. Once we receive the item and have validated the damage/defect, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us, and we must be able to validate the damage/defect.
Some of the products that are sold on the Skull Pirate website come with a manufacturer’s warranty. For additional information on the manufacturer’s warranty for a specific product, contact the manufacturer directly.
Skull Pirate’s Recalled Product Return Policy
Nothing is more important than the safety of your children. To that end, we will gladly accept returns on recalled items. Please mail your item to our address below:
- Skull Pirate
- P.O. Box 97032
- Las Vegas, Nevada 89193-7032
A refund will be immediately processed to the original method of payment. We do not require our customers to receive a store credit for refunds.
Why does your check out form ask for my Social Security number?
YOU ARE NOT REQUIRED TO FILL OUT THAT BOX. We just cannot remove it from the check out template.
I tried to check out and the item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection on Skull Pirate.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
How do I unsubscribe from any of your mailing lists?
Please email us at email@example.com and we will unsubscribe your e-mail address immediately.
Do you do back orders?
No. We do not do back orders.
What personal info does Skull Pirate.com gather from me and how is my info used?
When browsing our site, you are not required to provide any personal information unless and until you choose to make a purchase or create an account or other services as described below. We do not knowingly permit the site to be used by any person under the age of eighteen and we do not knowingly collect any personal information from children. A valid credit card is required to make a purchase on our site.
Making a Purchase
In order to purchase products through skull pirate.com, you must provide us with certain personal information such as your name, your credit card number and expiration date, your credit card billing address, your shipping address, your telephone number, and your e-mail address. We may also ask you for other personal information, such as your company name. We require this information so that we can process, fulfill and confirm your order and keep you informed of your order’s status.
Create an Account
If you choose to create an account with Skull Pirate.com, you must provide your name, address, telephone number, e-mail address, password, and password validation. This information is collected on the registration form for several reasons including: (i) personal identification; (ii) to complete a product purchase; (iii) to allow us to contact you for customer service purposes, if necessary; (iv) to customize the content of our site to meet your specific needs; and (v) to make product improvements to our site. In addition, we need your e-mail address to confirm your new member and each order you transact on our site.
Automatic Logging of Session Data
We automatically log generic information about your computer’s connection to the Internet, which we call “session data”, that is anonymous and not linked to any personal information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. An IP address is a number that lets computers attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor’s Internet Service Provider (ISP) and the approximate geographic location of his or her point of connectivity.
From time to time we may add or enhance services available on the site. To the extent these services are provided and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.
How do you secure my credit card information?
You can feel safe sending your information to Skull Pirate.com. We have implemented various security measures to protect your personal information.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input -such as passwords and personal information. We use the strongest 128-bit encryption available.
|ABOUT SSL CERTIFICATES|
Credit Card Masking
During the checkout process, we reveal only a portion of your credit card numbers when confirming an order. Of course, we securely transmit the entire credit card number to the appropriate credit card company during order processing.
Is my privacy and security protected when I shop on your site?
At Skull Pirate.com, we know you want to remain in control of your personal information. As on-line shopping expands everyday, we realize that earning and retaining your trust is of paramount importance and it’s a responsibility we take very seriously, every day.
What is a CSC, CVD, or CUV code?
A card security code (CSC), sometimes called card verification data (CVD), card verification value (CVV or CVV2), card verification value code (CVVC), card verification code (CVC or CVC2), verification code (V-code or V code), card code verification (CCV), or signature panel code (SPC) are different terms for a security feature for “card not present” payment card transactions against credit card fraud.
The card security code is a unique three or four digit number printed on the front (American Express) or back (Discover/MasterCard/Visa) of your card, in addition to the account number.
How is sales tax determined for my order?
The tax listed on the Cart and Checkout pages is an estimate. Your invoice will reflect the final total tax, which includes state taxes, local taxes, and any applicable fees.
In accordance with state and local law, Skull Pirate purchases will be taxed using the applicable sales tax or seller’s use tax rate for your shipping address.
The tax listed during checkout is only an estimate.
Your invoice will reflect the final total tax, which includes state and local taxes, as well as any applicable fees.
What payment methods can I use?
You can pay in a variety of ways, including credit/debit cards, Gift Cards, and Paypal.